Returns
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Holiday returns information 2024
Orders placed from16 November 2024 until 18 December 2024 are eligible for an extended return timeframe for store credit or exchange only. You can return items purchased within these dates up until 31st January 2025 for store credit or exchange only. To be eligible for a refund, items will stil... -
Changed your mind? Just make sure it’s eligible for return, then send it back within 14 days and we’ll help with a refund or exchange. To help us make it a faster turnaround for you, include a note with the following: The KILLSTAR order number Your email address A list of what you’re sending bac...
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How to exchange an item(s) from your order
Just follow the normal return guidelines here and send it back to us using the carrier of your choice. We’ll send you a link to pay for shipping the exchanged item from us to you for an international order, but we’ll pay the shipping from us to you for domestic exchanges You'll get an email with... -
Health and safety is super important to us and this means some items cannot be returned to us. For health and safety reasons, we can’t accept the following items back for return: Swim and Bodysuits Intimates Face masks Earrings Lipsticks or cosmetics including hair dye Items purchased via RESU...
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You have 14 days from the date you received it to pop it in the post and send it back to us for a refund, store credit or exchange. When we receive it back to our warehouse we aim to process within 5-10 days from date of receipt.
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Receiving a refund or exchanged item
You'll receive an email notification when your refund has been completed and it will be issued back to your original payment method. It can take 5-10 days to clear from the date we issue it. If you paid using a buy-now-pay-later method, we'll confirm your return with the provider, and they'll ge...