It is important to follow all instructions carefully to ensure that we can process your return as quickly as possible. All items returned back to our Distribution Centre must include the below information within the parcel and failure to do this may result in your return being delayed or lost.
Under no circumstances must a parcel be sent without both the KILLSTAR order number and a unique return number.
Please note that the return address label must be printed and attached to the front of your parcel.
This is an address label only and postage must be paid for by you.
When returning your parcel we recommend printing the return confirmation email. If this isnt possible we instruct you to write the below on a piece of paper and include within the package:
- Name and email address
- KILLSTAR Order Number
- Unique return reference
We recommend marking "US RETURNED GOODS" on the outside of the parcel
Not including this information will delay us being able to process your return.
Refunds will be issued within 72 hours following receipt of the item/s back to our US return address.