Orders placed from16 November 2024 until 18 December 2024 are eligible for an extended return timeframe for store credit or exchange only. You can return items purchased within these dates up until 31st January 2025 for store credit or exchange only. To be eligible for a refund, items will still need to be returned no later than 14 days from the date you receive them.
Just make sure it’s eligible for return, then send it back following the steps below and we’ll help with a refund or exchange. To help us make it a faster turnaround for you, include a note with the following:
- The KILLSTAR order number
- Your email address
- A list of what you’re sending back and why
- Whether you want store credit, refund or a replacement/exchange
- If you’d rather print out a form, here it is in Word and PDF formats.
- Ensure to mark on the outside of the parcel "US RETURNED GOODS"
Return shipping is payable by the customer so the choice of carrier/shipping method is at your discretion however we would always encourage you to choose a tracked option.
Please ensure to return to the correct return address. Orders with order number starting #UK should be returned to the UK return address, orders with order number starting #EU should be returned to the EU return address and orders with order number starting #US should be returned to the US return address. We cannot accept responsibility for returns posted to the incorrect return address.
We cannot accept any responsibility for any issues that occur in transit back to us and should this happen you will need to contact the shipping carrier directly for advice on next steps. Please ensure to choose a method that ensure delivery to our address as our team members are unable to collect parcels from pick up points or depots etc
All items are inspected on return. In order to receive your requested exchange or a full refund/store credit, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).
Did we make a mistake? If we did, please reach out to us so we can make it right.
Here’s the address to use when you send it back:
US RETURNED GOODS
KILLSTAR
6600 BANDINI BLVD.
COMMERCE
LOS ANGELES
CA 90040
USA