Shipping options and timescales

Please see below for information about our delivery options.

Country
Service Tracking Time (business days) Price(from)
USA Free Shipping (orders over $125*) Y 10-15 FREE
USPS Shipping Y 10-15 $7.99
UPS Standard Y 4-7 $11
FedEx Express [order before 12noon PST Monday-Friday]*** Y Next Business Day $18
WORLDWIDE Free Shipping** (orders over $250 WORLDWIDE/CANADA) Y 21-30 FREE
Free Shipping** (orders over $275 AUSTRALIA/NEWZEALAND) Y 21-30 FREE
Free Shipping (orders over $325 MEXICO) Y 21-30 FREE
DHL Shipping Y 7-10 £24.99

Please note that shipping costs are automatically calculated at checkout based on the total weight of your order and the shipping destination, therefore can vary. The prices quoted above show a minimum delivery charge.

Orders are processed and shipped from our warehouse up to 7 business days after the order date. Please allow some extra time for order processing during busier times of the year or during sale events.

***Orders with FedEx Express shipping will ship the same day if placed before 12 noon PST Monday-Friday. If placed after that time they will ship on the next business day. Please note that public holidays may also affect this.

Free shipping threshold must be met with the value of physical goods only. Items such as gift cards and Route Package Protection do not contribute toward the free shipping threshold. The same applies to any taxes applied to your order prior to checking out. Pre-Order items are also excluded from free shipping.

Weight restrictions may apply and not all shipping methods will be available for all weights / shipping destinations. FREE SHIPPING may be sent via any carrier and any method - we do not specify which, this includes sending via DHL for international orders

Please note we do not deliver to PO BOX addresses.

**Exclusions apply.* Free shipping is not available to Alaska, Hawaii, Guam and Puerto Rico due to carrier restrictions nor is it available on P.O. Box addresses. Free shipping threshold must be met with the value of physical goods only. Items such as gift cards and Route Package Protection do not contribute toward the free shipping threshold. The same applies to any taxes applied to your order prior to checking out.
***Exclusions apply.* Free shipping is not available to Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Uruguay and Venezuela. Free shipping threshold must be met with the value of physical goods only. Items such as gift cards and Route Package Protection do not contribute toward the free shipping threshold. The same applies to any taxes applied to your order prior to checking out.

You are personally responsible for any import duty/tax that may be applied to an order outside of the US. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due these charges will be liable for all costs shipping the order back - including the original cost of the shipping.

If you have not received your order after 60 days from the dispatch date - let us know asap, no later than 90 days from your order date.



Countries we do not ship to:
Algeria, Angola, Ascension Island, Belarus, Benin, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Capo Verde, Central African Republic, Chad, Comoros , Congo (the Democratic Republic of the), Congo (the), Côte d'Ivoire, Djibouti ,Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories (the), Gabon, Ghana, Guinea, Guinea-Bissau, India, Kenya, Kosovo, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger (the), Nigeria, Russian Federation (the), Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sudan (the), St Helena, Tanzania, United Republic of, Togo, Tristan da Cunha, Uganda, Ukraine, Western Sahara, Zambia, Zimbabwe