As part of our ongoing efforts to improve your KILLSTAR experience, we are transitioning our order fulfilment from the United States to a new, centralised distribution centre in Europe. This change allows us to streamline our logistics, expand our capabilities, and better serve our customers globally.
What this means for you right now is:
1. Expanded product availability
Our new centralised distribution centre enables us to offer a broader and more consistent product range.
2. No unexpected duties or tariffs (US domestic orders)
For all domestic US orders, any applicable duties and tariffs will be included upfront in your purchase. This means no additional charges upon delivery
In the future it will also enable us to offer:
1. More competitive shipping rates
By consolidating fulfilment, we are able to optimize shipping costs and pass those efficiencies on to you.
2. Improved shipping options
You can expect a wider selection of delivery options, providing greater flexibility at checkout.
We are committed to making this transition as seamless as possible. If you have any questions or need further help, our KILLSTAR customer team is always here to help.