What is the loyalty program?
KILLSTAR’s loyalty program is a way to earn rewards to save on future purchases, and say thank you to customers loyal to our brand. The more you spend, the more you unlock!
Do I have to opt-in to earn rewards?
Nope! As of the 23rd of September 2025, we took away the need to sign up to start earning rewards. Everyone can take advantage of our expanding rewards program. If you’ve been ordering with us since then, simply login with the email address you ordered with to start spending points.
How do I log in to my account?
Our log in is now password-less! Just enter your email address, and you’ll be sent a code to your email address that will let you into your account. Here you will see how many points you have, and any previous orders.
To get to your account, click the person in the top right corner of the website, and navigate to “my account”. If you’re in the app it will be in the bottom left.
I’ve placed an order - when can I expect to see my points?
For spending based points, there's a 14-day pending period before they are approved and available for redemption. Points will be deducted for returned items.
Purchases made through third-party marketplaces are not eligible for reward points. These marketplaces include, but are not limited to, TikTok Shop, eBay, and Amazon.
Points for other activities (anniversary, social follows etc) will be awarded right away.
How do I spend my points, and how long do I have to spend them?
Points expire 1 year (365 days) after the date they were earnt.
To spend them, you will need to log into your KILLSTAR account, and you will see a drop-down menu at checkout if you have points to redeem as a reward.
This reward will apply as a discount code off your order, and deduct those points from your balance.
Can I lose points?
Yes. Points will be deducted for any returns made and/or exchanges.
Will I get points back for rewards used on returned orders and/or items?
Yes! Once your order has been refunded, and a reward discount was used, the points used for this discount will return to your account.
On the rare chance your order is cancelled, you will need to reach out to the team to rectify your point balance.
I want to leave a review to earn points. How can I do this?
Share your experiences by submitting product reviews through email invitations to earn additional points. If you have placed an order, you will receive an invitation to review your product 14 days later.
Reviews submitted directly through the website or app do not qualify for points - you must submit your review via your email invitation.
Points are awarded upon review submission and can increase with accompanying images or videos.
How much are my points worth?
We offer points to redeem in increments of 100. So 100 points = $5 off, 200 points = $10 off, and so on. You can see more here